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DRC/EOC/EOG/WIDA/ACCESS Status

NWEA Status

Shortcuts are below for quick fixes on Chromebooks. These shortcuts can resolve 95% of the issues that come up during testing periods. 

• When you move a Chromebook from one location to another, it
is best to turn off the device and then turn it back on. (This
allows the wireless card to access the closest access point
instead of holding on to the access point from the previous
location.)

• Do not pre-open the app and then close the Chromebook in an attempt to prepare the device for the user.

Turn ChromeVox(Voice Feedback AKA Built in Chrome Screen Reader) on or off from any page or application.  (Common Item) 

Ctrl + Shift and Z

Reset screen scale to the default setting.  (Common Item) 

Ctrl + Shift and 0

Switch between keyboard languages/Layouts.  (Common Item) 

Ctrl + Shift and Space

Switch on/off High contrast mode.  (Common Item)

Ctrl + Search and H

Forced restart

Ctrl + Refresh + Power

Increase screen scale, making items appear larger on your screen. 

Ctrl + Shift and +

Decrease screen scale, making items appear smaller on your screen. 

Ctrl + Shift and –

Rotate your screen 90 degrees. The Refresh key is located where the F3 key would be located on typical keyboards. 

Ctrl + Shift + Refresh/F3 (the circle arrow key) 

Toggle Caps Lock. The Search key has a magnifying glass on it and is in place of the Caps Lock key on typical keyboards. 

Alt + Search 

to open a keyboard shortcut cheat sheet (Only works when signed in to an account) 

Ctrl + Alt + ? (or Ctrl + Alt + / ) 

Red Circle around Mouse Cursor

1: Log in as teacher

2: Settings->Advanced(bottom)->Manage Accessibility Features->Mouse and Touchpad->Disable "Highlight the mouse cursor when it is moving"

Large Mouse Cursor Fix

1: On The Sign-In Screen

2: Settings->Advanced(bottom)->Manage Accessibility Features->Mouse and Touchpad->Disable "Highlight the mouse cursor when it is moving"

Helpful Tips:

Tips for Testing:
• When you move a Chromebook from one location to another, it
is best to turn off the device and then turn it back on. (This
allows the wireless card to access the closest access point
instead of holding on to the access point from the previous
location.)

• Do not login to the Chromebooks to start the test. (The app is
outside of any login and will not work properly if the student
tries to login.)

• Turning off the screen magnifier on the Chromebook may be
helpful with some students . In the bottom right - hand
side , click on the setup section , and you can turn it off
under “Accessibility”. (If the app is open , press ctrl + alt +
brightness-down key to zoom out or press ctrl + alt +
brightness-up to zoom in.)

• If a problem occurs within the testing app , press refresh
(circular arrow ) and the power button simultaneously.
(This will do a “hard restart" and solves most problems with
Chromebooks.)

• Closing the Chromebook does not perform a full reset. (Closing the lid
does technically turn it off, but it does not do a full reset after opening it
up. A preferable method is to hold the power button down to turn the
device off or on.)

• Only replace a computer with another computer if a problem
exists with the physical computer (i.e. keyboard not
working, will not charge, etc.) not the testing software. (If
a problem occurs with the testing software, try powering the
device off and then back on. Replacing a computer with another
computer could cause a delay in the students 's testing due to
TSM requirements.)

• Double check your volume settings to make sure it is turned up and unmuted.(for use with headphones)

• If the onscreen keyboard appears and you do not want it to,
you can click on the bottom right of the screen and change
this feature in accessibility mode. (This is an enabled