Technology Support Desk
Support Restrictions
Please note that Technology Services staff will not reset passwords through the following communication methods:
-Personal Mobile Phones or Home Phone Numbers without verification using official RCS Badge or Drivers License.
-Personal Email Accounts (@gmail.com, @aol.com, etc.) without verification using official RCS Badge or Drivers License.
It is highly recommended that everyone setup secret questions to decrease the time to recovery when a password is forgotten or not functioning.
If you have not yet set up personal recovery questions for your password, please go to:
1: https://launchpad.classlink.com/rome
2: Sign in with your email address
3: Click your profile image at the top right
4: Click on SETTINGS
5: Click on Recovery
Work Order Requests - IncidentIQ
If you are needing to enter a technology services related work order request then you are in the right place. The IncidentIQ system allows Technology Services to manage, assign, and track work order progress throughout the district. All work to be performed must have a work order entered before services can begin. (Please note that work order requests are to be sent through your local media specialist or authorized building admin. Please check with your media specialist if you are not sure of this procedure.)
The IncidentIQ system is only accessible through the My RCS Launchpad (Classlink).
If you are authorized to make purchases, you may also use this system to start the procedure for making a technology related purchase. We can assist with the process or simply respond with a quote for products that will meet your needs for which you can purchase the products on your own.
Remote Support Assistance - Team Viewer
Remote access is only a few clicks away! The remote access tool below allows the technician assigned to you a way to remotely control and fix any issues with your staff computer as long as your computer has internet access. Technology Services utilizes TeamViewer to make this happen.
If a technician has requested for you to launch
TeamViewer, please click the image below.
Password Recovery from My RCS Launchpad
Technology Services now provides a method for STUDENTS and STAFF to manage and recover their passwords without having to wait. This service will take care of 99% of password related incidents. This recovery system will allow you to reset your password which will reset it for access to such services as System Email/Google Apps, Computer Access, and Secure/Authenticated Wireless Networks.
If you want to change your password or want to enroll into the recovery system, please click your profile image at the top right of the Launchpad, and then click on SETTINGS, followed by Recovery. (See Example Below)
